• Olenka offers FREE standard delivery on all Indonesian orders.
  • FREE worldwide standard shipping for all International online orders valued over USD 250 in a single transaction.
  • Orders valued under USD 250 will incur a flat rate International shipping fee.
  • We do not have express shipping options at this time.
  • We do not send to PO BOX addresses.
  • Olenka is not liable for parcels that are loss or damage in transit, late delivery or experience failed delivery by Tiki, JNE or EMS for any reason.
  • Compensation for loss or damage in the course of carriage is at the discretion of Tiki, JNE or EMS, however you may pay for extra insurance to be added to your order – please contact us at shop@olenka-olenka.com to enquire.

Shipping information

Destination

Shipping cost

Courier

Indonesia

Free

JNE / Tiki / EMS Standard delivery

Asia, Oceania & Africa 

US $25

EMS standard delivery

United States

US $30

EMS standard delivery

Canada, Mexico, India & Middle East

US $35

EMS standard delivery

Europe 

US $40  EMS standard delivery

Rest of the world 

US $50 EMS standard delivery

 

International Taxes and Duties

Local guidelines apply once your purchase arrives in the country of destination and may be subject to  These taxes and duties are not included with your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and payment of these is necessary to release your order from customs on arrival.

If you refuse any shipments from Olenka, you are responsible for the original shipping charges, any duties, taxes and/or customs charges, as well as the cost of returning the package to Olenka. This amount will be subtracted from your merchandise refund.

We urge our customers to select carefully and reference our sizing chart prior to any purchases. Our online customer service representative will be happy to help with questions regarding sizing, styling, and order placement.

 

Exchange - Return Policy

When placing your order with Olenka, you automatically agree to the online returns policy outlined below.

We do not accept return for the time being due to COVID19. We only replace items if they are defective or damaged. Please make sure to check your sizing prior to purchasing.

    If your item is defective or damaged, please send us an email at shop@olenka-olenka.com within 14 days of the dispatch date. 

     

    Olenka Flagship Store Bali 

    • Due to the nature of "holiday shopping" we urge our customers to check their garments and if necessary, all returns and exchanges must be addressed within 3 days of purchase.
    • All exchanges must be accompanied with original receipt and are subject to availability. 
    • Please note: Our Bali stores CANNOT accept return parcels. They CANNOT ship out exchanges to our travelling customer's home countries. Returns and exchanges MUST be done in person and addressed by the shop of purchase.


    Sale Items

    Sale items and those purchased with a coupon code are final sale and cannot be exchanged or returned. Olenka has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.