Shipping & Returns

  • Olenka offers FREE standard delivery on all Indonesian orders.
  • FREE worldwide standard shipping for all International online orders valued over USD 200 in a single transaction.
  • Orders valued under USD 200 will incur a flat rate International shipping fee.
  • We do not have express shipping options at this time.
  • We do not send to PO BOX addresses.
  • Olenka is not liable for parcels that are loss or damage in transit, late delivery or experience failed delivery by the courier for any reason.
  • Compensation for loss or damage in the course of carriage is at the discretion of the courier, however you may pay for extra insurance to be added to your order – please contact us at shop@olenka-olenka.com to enquire.

Shipping information

Destination

Shipping cost

Courier

Indonesia

Free

JNE / Tiki / EMS Standard delivery

Asia, Oceania & Africa 

US $25

EMS standard delivery

United States

US $30

EMS standard delivery

Canada, Mexico, India & Middle East

US $35

EMS standard delivery

Europe 

 US $40  EMS standard delivery

Rest of the world 

 US $50 EMS standard delivery

 

International Taxes and Duties

Local guidelines apply once your purchase arrives in the country of destination and may be subject to taxes and duties. These taxes and duties are not included with your purchase. Please check with the local authority to ascertain applicable rates as these charges are borne by you and payment of these is necessary to release your order from customs on arrival.

If you refuse any shipments from Olenka, you are responsible for the original shipping charges, any duties, taxes and/or customs charges, as well as the cost of returning the package to Olenka. This amount will be subtracted from your merchandise refund.

We urge our customers to select carefully and reference our sizing chart prior to any purchases. Our online customer service representative will be happy to help with questions regarding sizing, styling, and order placement.

 

Online Exchange & Return Policy

When placing your order with Olenka, you automatically agree to the online returns policy outlined below.

Olenka has the right to refuse any return merchandise within reason. Items must be returned in original and unused condition with all tags/packaging attached and in sellable condition.

Successful return requests are eligible for a Online Store Credits only.

- We do not offer cash refunds.
- Online Store Credits are valid for 1 (one) year from date of issue.
- Online Store Credits are can only be used once.
- Online Store Credits are to the cash value of your original purchase item(s). Any and all shipping fees are not reimbursed.

Please make sure to check your sizing prior to purchasing. Please note that our sizing chart is to be used only as a guide and that measurements can vary slightly from style to style due to cut, design or fabrication.

    If your item is defective or damaged, please send us an email at shop@olenka-olenka.com within 14 days of the dispatch date. 

     

    Olenka Flagship Store Bali 

    • Due to the nature of "holiday shopping" we urge our customers to check their garments and if necessary, all returns and exchanges must be addressed within 3 days of purchase.
    • All exchanges must be accompanied with original receipt and are subject to availability. 
    • Please note: Our Bali stores CANNOT accept return parcels. They CANNOT ship out exchanges to our travelling customer's home countries. Returns and exchanges MUST be done in person and addressed by the shop of purchase.


    Sale Items

    Sale items and those purchased with a coupon code are final sale and cannot be exchanged or returned. Olenka has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.